FAQ

ANSWER:

To ensure air and hotel availability, we suggest you book your trip as far in advance as possible and at least 60 days in advance. For reservations made less than 60 days before departure, payment in full is required.

ANSWER:

To ensure Shanghai Expo admissions, air and hotel availability, we suggest you book your trip as far in advance as possible and at least 120 days in advance. For reservations made less than 120 days before departure, payment in full is required.

ANSWER:

To ensure air and hotel availability, we suggest you book your trip as far in advance as possible.

This is a limited time and limited availability offer. Only available for a limited time through 11:59 PST on Dec 31, 2009 (or until deemed sold out).

ANSWER:

Contact our tour sales staff at 1-877-3CHINA3 or 1-877-324-4623.

Our hours of operations are Monday to Friday 7:00am to 5:00pm PST. Saturday/Sunday closed.

ANSWER:

When making your reservation, please have available:

1. Passport information for all travelers including:
   1. Name (as it appears on your passport)
   2. Passport Number
   3. Citizenship
   4. Date of Birth
      
      

      Additionally, we require a copy of the photo page of the passport for each traveler.

2. Credit Card Information.

ANSWER:

For us to comply with China's security requirements, we require a copy of each traveler's passport with the following information:

• Name (as it appears on your passport)
• Passport Number
• Citizenship
• Date of Birth

ANSWER:

For security reasons, name changes - including minor spelling corrections - may require airline reservations to be canceled and rebooked. Reservations are then subject to availability and rebooking. And, additional fees may apply.

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Upon receipt of full payment, all travel documents including your air electronic ticket, receipt and full trip itinerary will be email to you at your designated email address.

You should receive all travel documents within 14 to 21 days prior to departure.

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Yes. Children under 12 at the time of departure, will receive a discount on the package. Please refer to the price list. No child price is available for the Business Packages.

ANSWER:

Yes. If you would like to stay over in Hong Kong, we are pleased to offer additional hotel. Please refer to the "Extension" section of each Tour Package for more details. No Hong Kong extension is available for the Business Package.

ANSWER:

Yes. If you would like to extend your stay in any of the China cities, please notify our tour sales staff when making your reservation.

ANSWER:

1. A non-refundable deposit of $500 per person is required at time of booking confirmation.
2. Final payment is due 60 days prior to departure date. If Cathay Pacific does not receive final payment by this date, Cathay Pacific reserves the right to cancel the reservation without notice.
3. For reservations made less than 60 days before departure date, payment in full is required.

ANSWER:

1. A non-refundable deposit of $500 per person is required at time of booking confirmation.
2. Final payment is due 120 days prior to departure date. If Cathay Pacific does not receive final payment by this date, Cathay Pacific reserves the right to cancel the reservation without notice.
3. For reservations made less than 120 days before departure date, payment in full is required.

ANSWER:

Full payment must be made 7 days prior to departure. Bookings within 7 days, full payment must be made within 24 hours.

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We accept all major credit cards.

ANSWER:

Yes. Any items of a personal nature that are not included in the trip itinerary will be your responsibility. (ex. Taxi and bus fares, gratuities, phone calls, passport and visa fees).

ANSWER:

Cancellation fees may apply as follows:

• 60-45 days prior to departure; 20% of total price
• 44-30 days prior to depatures, 30% of total price
• 29-15 days prior to departure, 50% of total price
• 14-7 days prior depature, 80% of total price
• 6 days or less prior to depature, 100% of total price.

1. Please note, a change of traveler's name, date or itinerary within 60 days of departure date will be treated as a cancellation and the following cancellation policy will apply.
2. No refund if for any reason guests do not participate in sections of the tour. No exception is allowed.

ANSWER:

Cancellation fees may apply as follows:

• 120-91 days prior to departure; 30% of total price
• 90-61 days prior to departures, 50% of total price
• 60-45 days prior to departure, 80% of total price
• 44 days or less prior to departure, 100% of total price.

1. Please note, a change of traveler's name, date or itinerary within 120 days of departure date will be treated as a cancellation and the above cancellation policy will apply.
2. No refund if for any reason guests do not participate in sections of the tour. No exception is allowed.

ANSWER:

For changes made beyond 60 days, a change fee of $200 per person per occurrence will be charged for any alteration or revision made (i.e.: name change, travel date change) to a reservation. Additional penalties may apply.

ANSWER:

For changes made beyond 120 days, a change fee of $200 per person per occurrence will be charged for any alteration or revision made (i.e.: name change, travel date change) to a reservation. Additional penalties may apply.

ANSWER:

• Changes/Cancellation are not allowed after departure date.
• If cancellation is made less than 7 days prior to departure, a fee of $500 per person will be applied.
• If changes/cancellation is made 7 or more days prior to departure, no fee will be applied. But fare difference may be collected.

ANSWER:

A Chinese visa is required.

Information can be found on the Chinese Embassy's website: www.china-embassy.org/eng/

You can also use a visa service such as VisaCenter.com.

ANSWER:

For transpacific flights, two pieces of checked baggage, the sum of three dimensions of each bag cannot exceed 62 inches. The weight of each bag cannot exceed 32kgs/70lbs for business class and 23kgs/50lbs for economy class.

Weight limit for luggage for domestic flights within China is 44lbs.

ANSWER:

Most of our tours are private tours, which means you have the flexibility to set your own departure date.

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Hotels will require a credit card at time of check-in for personal incidentals (not included in the tour pricing). If you do not have a credit card, you may be asked to leave a cash deposit. This amount will vary with each hotel.

ANSWER:

There is no minimum persons for a tour. Each tour is for your party only and catered to your group only. Even if there is 1 person in a group we can accommodate.

ANSWER:

There is no minimum age requirement for children to travel on The Cathay Pacific Experience. Minors under the age of 18 must be accompanied by an adult.

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Please notify our tour sales staff regarding your concerns in advance of making your booking.

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The travel documents we email to you will include all contact information for your hotel. We suggest you leave a copy with an emergency contact person.

ANSWER:

Travel insurance is included at no additional charge and will cover:

• Overseas medical expenses coverage up to USD 57,700
• Personal accident benefit up to USD 64,100 (for age under 16 and age over 80 is USD 12,800).

If you would like to have further information, please click here.

For the details of appointed hospitals in China, please click here.

ANSWER:

The Cathay Pacific Experience works closely with land operators in China, and have access to exclusive worldwide rights to venues in China. These venues allow exclusive, private access to sites and experiences that are not generally open to the public.

ANSWER:

Gratuities for the local guides and drivers are not included, and are at the guest's discretion. Gratuities are not included in the tour price. Suggested gratuity for tour guide is US$5-$10 per person per day and for driver is US$3-$5 per person per day.

ANSWER:

Yes. Each of our knowledgeable tour guides are fluent in English. Unless specially requested, our tours will always be conducted in English.

ANSWER:

Our tour sales staff are ready to answer your questions.

Email: chinaexperience@cathaypacific.com

Phone: 1-877-3CHINA3 or 1-877-324-4623

Our hours of operations are Monday to Friday 7:00am to 5:00pm PST. Saturday/Sunday closed.